FAQ's

 

Cash Back Claiming Questions

Where can I claim the cashback?
How do I claim?
How do I know if my claim is entered?
I’ve entered the wrong information on my claim, what do I do?
How can I check the status of my claim?
How do I Login?
I don’t remember my password for the Cyclone website?
When do I enter my claim?
Will you accept a hand-written invoice?
What if I purchased my products in April or July?
I’ve lost my receipt?
Will you accept a re-printed receipt?
I can’t scan the invoice what do I do?
I don’t have an email address?
I am a fencing contractor – can I claim for the farmer?
I’m an employee of the farm – how do I make a claim?
I’m a share farmer how do I make the claim?
I am a staff member of the store and buying this for my farm – can I participate?
I have a cash sale docket and I am a staff member of the store – the goods are for my farm can I participate
Landmark PPP (pre-paid plus) offer and pre-tax amounts
Can the farmer get help outside business hours?

 

Cyclone Flexi eGift Card Questions

Where can I spend my eGift Card?
How do I spend my Flexi eGift Card?
Can you post my eGift Card to me?
What types of gift cards can I get?
The store would not accept my eGift Card/Voucher, what can I do?
The online shop would not accept my eGift Card/Voucher, what can I do?
When does my Flexi eGift Card expire?
How can I keep my Flexi eGift Card safe?
Can I print my Flexi eGift Card?
I wanted to use an eGift Card on my smartphone, but there is no mobile internet access in the store. What can I do?
Is the full amount of my gift donated to charity if I choose a charity gift card?
Can I get a receipt for taxation purposes for my charity donation?

 

Distribution Questions

Should I process the claims on behalf of my customer, or should they?
Why are some gates excluded?
How can I check the status of my customers claim?
I don’t have the stock and you can’t supply me until after the cashback offer expires – what do I do?
What if my customer does not have internet to submit a claim?
When can customers expect to receive their cashback?
My customer doesn’t want to claim but is eligible. Can I claim for them anyway?
My customer doesn’t want to claim but is eligible. Can I claim it for myself?
google-site-verification: google2ecaa8dc3761494b.html